Your virtual NetSuite administrator and developer
Every NetSuite account generates a steady stream of small asks: a new user, a permission tweak, a report nobody can build, a script that needs fixing. A full-time admin to handle it is a six-figure line item. An outsourced team that bills by the hour is slow, and the backlog grows faster than they can clear it. I give you a senior NetSuite admin and developer on call, with AI doing the volume. Email a request, and it gets done, at a fraction of the cost and faster than either.
The requests that pile up while the business waits
Most NetSuite shops live with a quiet backlog. The one person who knows the account is buried, out, or gone, and everything routes through them. New hires wait days for access. A manager can't get the report they need, so they guess. A scheduled script starts failing at 2am and nobody notices until month-end. None of it is big enough to justify a project, and all of it adds up.
The usual fix, outsourcing to a managed-services shop, often disappoints. You get junior staff learning your account, weeks to turn around a change that should take an hour, and a backlog that grows faster than the team clears it. And because the work is metered by the hour, the slower it moves, the more it costs.
That single-person dependency is the "key-person risk" most owners quietly worry about. A virtual admin removes it: there's always someone senior who knows your account and can act today.
Email a request. It gets done. You get a reply.
You send a request the way you'd message a colleague. Behind it sits a senior architect and a team of AI agents I've built and trained, working directly inside your NetSuite account through a secure connector. Most requests come back the same day, often within the hour, with a plain-English summary of exactly what changed.
This isn't a chatbot that answers a question and leaves the work to you. It reads your data, builds the report, provisions the user, writes the script, and deploys it. I scope and review every request; AI does the volume in between; nothing touches production without passing my review. Answered, not advised.
Built for a live ERP, not a sandbox demo
NetSuite runs your business, so the rules for what happens automatically and what waits for your sign-off are explicit, not improvised. Every request lands in one of three lanes.
Reports, saved searches, dashboards, and answers to data questions. Additive, reversible, and zero risk to your data. You get a summary of what was built, not a request for permission.
New users, role and permission changes, form and preference updates: anything that touches access or affects more than one person. You see a plain-English description of the change and exactly who it impacts before it goes live.
New SuiteScript, custom records and fields, workflows, and integrations are developed and tested in a sandbox, version-controlled through SDF, and pushed to production only after you've reviewed them.
Underneath all three lanes, two guarantees hold. Every change is logged and reversible, and I review the record of what was done, including the requests handled on their own, not just the ones that waited for your sign-off. The only exceptions are the handful of changes the platform itself can't undo, like enabling a NetSuite feature that can't be switched back off; those are never automated and stay a decision you and I make together, by hand.
What you can hand off
One service covers both sides of NetSuite work, the administration that keeps the account running and the development that makes it do more.
On the admin side
- → New users, role assignments, permission changes, password resets, and deactivations, each with an access review built in.
- → Saved searches, reports, dashboards, and workbooks: the numbers you can't get to today, surfaced.
- → Custom fields, form layouts, list values, and the everyday configuration that keeps the account fitting how your team works.
- → A set of eyes on scheduled scripts, integrations, and governance, so a silent failure doesn't surface as a month-end surprise.
On the developer side
- → Suitelets, user event and client scripts, Map/Reduce and scheduled scripts, and RESTlets, built and deployed through SDF.
- → Integrations: NetSuite talking to ecommerce, point-of-sale, shipping, and third-party systems through SuiteTalk REST and middleware.
- → Enhancements to the customizations you already run, without spinning up a full project every time something needs to change.
- → Rescue and optimization: slow scripts, broken customizations, and governance problems, stabilized before they take the account down.
Senior judgment, AI horsepower, real deployed work
A senior architect, not a ticket queue
You're not handing requests to a junior admin learning your account or a rotating offshore team. It's the same senior person on every request: 30 years building the ERP, warehouse, and shipping systems businesses run on, including ones I built from scratch to run my own companies. Same hands, every ticket.
AI does the volume, not the thinking
I've built and trained a team of AI agents that works inside NetSuite, grounded in Oracle's official NetSuite documentation and SuiteCloud best practices. It handles the grunt work, the saved searches and the boilerplate scripts. Thirty years of judgment decides what gets built, and nothing ships until I've reviewed it.
Your backlog shrinks, not grows
A human team meters every request by the hour, so the work moves at the speed of one person's calendar and the queue keeps building. AI changes the math: the rote execution runs in parallel at near-zero marginal cost, so requests come back the same day and the backlog actually goes down. That difference is the reason this service exists.
It ships finished work
Most NetSuite AI tools can read and answer. This one reads, builds, deploys, and replies. This isn't a roadmap slide. I built exactly this connector for a multi-brand wholesale distributor, where AI runs today as a virtual developer and administrator inside a live production account, the same one automating roughly 1,700 finance transactions a month and invoicing and collecting about $170K of e-commerce revenue with no manual entry. Your account would run on the system I run a real business on.
A fraction of a full-time hire
A full-time NetSuite administrator is a $90K to $130K salary plus benefits, and most growing businesses don't have enough work to keep one busy, just enough to make the gap painful. A virtual admin scales to what you actually need: month-to-month, no long-term contract, more hands when a project lands and fewer when it's quiet.
Start with answers
Reporting and data questions, the safe, high-frequency wedge. See the value before anything is changed.
Add administration
Users, roles, configuration, and monitoring, with approvals on anything that touches access.
Add development
Custom builds and integrations when you need them, tested in a sandbox and promoted on your approval.
Most engagements start with a no-cost look at your account and the backlog you're sitting on. Honest read, no obligation.
Need a one-off build instead of ongoing support? That's NetSuite consulting and SuiteScript development. Running a storefront alongside it? I also handle NetSuite and Shopify integration.
“Mike and his team were extremely knowledgeable, thorough, and easy to work with. They were able to help us configure the system to handle complex business processes while making the system easy for end users.”
Tired of waiting on NetSuite changes?
Book a 25-minute call. Tell me what's piling up in your account, and I'll show you what a virtual admin would clear in the first week.